Terms and conditions

1 –Booking conditions:All reservations must be guaranteed by a number of credit card as well as its valid expiry date and valid (The card must be a Master Card / Visa / Maestro or American Express). If the reservation is guaranteed by check, it must be compensable with a bank institution in French Polynesia.

Tahiti Lodge reserves the right to refuse any reservation in case the credit card number would be incorrect or booking incomplete.

Every booking constitute firm orders guaranteed by the agreement credit card billing agreement.

2 – Cancellation or modification of reservation:If you have to cancel or modify your reservation after its confirmation, a cancellation fee will be applied :

(Refundable offer) The hotel charges 10% of costs up to 7 days before arrival.

In the 7 days prior to arrival, the hotel reserves the right to charge the entire stay.

Any stay started is due in its entirety.

(Offer not modifiable, non refundable) The entire stay will be charged at the time of booking.

Cancellations must be done by email or by a phone call. In case of interruption of the stay, early departure or no show it will be worth the total cancellation of your reservation. There will be no refund, the stay is due in full. All cancellations will be in writing and will be dated. If the cancellation is to take effect from the date of oral communication, the written confirmation will expressly refer to it. All written documents received from the hotel with reference to the oral communication will dispense the client with any subsequent written re-confirmation.

We remind our our kind guests as the rules of the hotel applies to all bookings.

Accept the rental of the room at the price indicated is to accept conditions of, the hotel’s rules and regulations.

Our Rates are available on site, at the reception of the hotel or on our website www.tahitilodge.com

Prices are subject to change at any time of the year and must be confirmed on the day of your reservation.

Tahiti Lodge is a Patented company, registered in the Register of Commerce and Companies under No. RC: 12 1141 A whose head office is at 13 Servitude Pugibet, Punaauia Tahiti, French Polynesia, and whose VAT number does not exist in French Polynesia.

(To contact us: contact; phone: +00689 89 51 45 00)

1. PREAMBLE

1. The customer, prior to the service order declares that the reservation of these services is performed for his personal needs.

2. As a consumer, the customer has specific rights, which would be challenged in the assumption that the reserved services would be for purposes falling within the scope of its commercial, industrial, artisanal, liberal or agricultural activities.

3. All information available on the Website, allowing the reservation of services, is presented in French as well as in several other foreign languages

4. The customer declares to have the full legal capacity to enter into this Agreement ruled general terms and conditions.

5. The customer agreement concerning the general conditions of sale Tahiti Lodge intervenes during the reservation ; no reservation is possible without this agreement.

6. The customer has the ability to save and edit these terms and conditions using the standard features of his browser or computer.

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1. TAHITI LODGE PUBLISHES AND OPERATES THE WEB SITE WWW.TAHITILODGE.COM, HOTEL RESERVATION SITE.

1.1 Tahiti Lodge Services

2. The website allows room reservation at hotels of different brands of Tahiti Lodge of which she is the producer.

3. Other services can be booked through the Website with partners of Tahiti Lodge. The reservation is done directly between the customer and the partners of Tahiti Lodge

4. The customer declares to have obtained from Tahiti Lodge all necessary information on the Website.

5. Any reservation by the Website or by mobile services supposes consultation and complete acceptance and without reservation of the present general conditions.

6. The Site mentions the following information:

  • the legal notice allowing a precise identification of Tahiti Lodge and indicating its business name, the address where it is established, its email address, phone number, head office, references relating to the registration in the register of travel agents and other operators of stay and, if it is different and the address of the institution responsible for the offer;
  • the essential characteristics of the proposed accommodation ( hotels listings can be consulted when booking according to selected hotel) ;
  • the additional services offered (valid only on the Website) ;
  • the prices ;
  • payment terms;
  • the general conditions of sale;
  • the period of validity of the offer and its price;
  • the means of payment accepted.

7. Main Characteristics of proposed accommodations, prices and availability dates accommodations are featured in the booking path.

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1.2 Partner Services

1. Tahiti Lodge concludes partnership agreements with third party travel sites. These partnerships are intended to enable the customer, using the partner services on the Website and Mobile Services Partner, search, select, and book rooms in third-party travel sites without leaving interface of the website or the mobile services of the partner but directly to Tahiti Lodge

2. The Website and the Mobile services allow the reservation of rooms in hotels of different brands of the Tahiti Lodge Group of which she is the producer.

3. The customer declares to have obtained from Tahiti Lodge all the necessary information available on the Website or Mobile Services.

4.Any booking of rooms in the hotels of different brands of Tahiti Lodge by via the Website or the Mobile Services of a partner assumes the consultation and full and unreserved acceptance of these conditions partners, the conditions of sale of the reserved tariff and general conditions of sale Tahiti Lodge.

5. The following informations are mentioned during different stages of the booking journey via the partner service on the Website or on the Mobile Services of each partner :

  • – an identification of Tahiti Lodge and indicating its business name, the address where it is established, its email address, phone number, head office.
  • – the essential characteristics of the proposed accommodations (hotel listings can be consulted at the time of booking according to the selected hotel);
    • the prices ;

6. The essential characteristics of proposed accommodations, prices and availability dates accommodations are featured in the booking path.

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2. DEFINITIONS

In the following, the terms below shall have the following meaning: “acknowledgment of receipt”: email sent by the Tahiti Lodge Website to the customer summarizing the reservation made by the customer and confirming its reception by the Tahiti Website Lodge. As part of the partner services, means the email sent by Tahiti Lodge to the customer recapitulating the reservation made by the customer via the service available on a Partner’s Website and confirming his its receipt by Tahiti Lodge “general conditions of sale”: conditions specific to each reservation, made by the customer, relating to the payment of the reservation, to the modifiable / non-modifiable cancellable / non-cancelable from the reservation «booking confirmation »:document dématérialisé qui récapitule les caractéristiques des services réservés by the customer via the Website and by which he may enter his number credit card as part of a payment and a guarantee. Acceptance of the booking confirmation has the effect of contracting the client: “client” means a natural person acting for purposes that do not fit the framework of its commercial, industrial, artisanal, liberal or agricultural. “electronic mail” means any message in the form of text, voice, sound or image, sent by a public communication network, stored on a network server or in the recipient’s terminal equipment, until the latter recovers it. “reservation request”: request for reservation of hotel rooms made by the customer by the Mobile Services or on the Website and mobile service of Tahiti Lodge or its partner partners »service providers (i) accessible from the Website or mobile Services Tahiti Lodge and / or (ii) providing access to the Website or Mobile services through their own sites, mobile services or any other tool, including, in particular, tour operators: booking rooms hotel via the dematerialized reservation form on the Website or Tahiti Lodge Mobile Services or its partners. “service”: reservation of hotel rooms whose essential features are presented on the Website or the Tahiti Lodge Mobile Services “partner service”: reservation of hotel rooms whose essential features are presented on hotel listings accessible on the Website, Mobile Services and / or any other partner’s tool “mobile services”: all services and protocols for connecting mobile devices to the Internet, and allowing including the consultation and reservation of hotel services provided by Tahiti Lodge “website”: electronic service operated by Tahiti Lodge on the internet network and accessible at www.tahitilodge.com

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3. OBJET

1. These general conditions define the rights and obligations of the parties in the context of remote reservation of services offered by Tahiti Lodge on its Website.

2. They govern all steps required for booking and tracking the booking between Contracting Parties.

3. The customer acknowledges having have read and accepted these terms and conditions of reserved sale accessible on the Site These general terms and conditions include also the Customer Protection Charter for personal data. By accepting these terms and conditions, the customer expressly accepts the provisions of this Charter.

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4. SCOPE

These conditions Terms of Sale apply to all bookings made by internet, via the Tahiti Lodge Website and its partners.

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5. DURATION

1. These conditions Terms of Sale apply throughout the duration of online services and services partner Tahiti Lodge on the Site.

2. Tahiti Lodge reserves the right, without notice, to temporarily or permanently close the access of its website the right, without notice, to temporarily or permanently close the access of its website Website.

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6. OPPOSABILITY OF GENERAL CONDITIONS

In any case, the version of the general conditions of sale enforceable against the customer is that in the version of the general conditions of sale enforceable against the customer is that i

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7. BOOKING

1. The customer chooses the services presented on the Tahiti Lodge Website or those of its partners.

2. The customer acknowledges having read the nature, destination and booking conditions of the services available on the Tahiti Lodge Site or its partners and have requested and obtained necessary information and / or to make a reservation in perfect knowledge of the facts.

3. The customer will be able to book on the Website, on an individual basis, and for his or her personal needs a number of unlimited number of rooms per reservation.

4. The customer is alone responsible for choosing services and ensuring that they meet his or her needs, for so that Tahiti Lodge’s liability cannot be sought at this respect.

5. The reservation is deemed to be made accepted by the customer at the end of the booking process.

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8. BOOKING PROCESS

8.1 SERVICES TAHITI LODGE

1. The reservations made by the customer are made through the reservation form dematerialized accessible online on the Tahiti Lodge Website.

2. The reservation is deemed to be made made upon receipt of the reservation form or reservation request by Tahiti Lodge, or during online payment by credit card.

3. The customer is committed, before any reservation, to complete the information requested on the reservation request.

4. The customer certifies that the information is true and the accuracy of the information transmitted.

5. The procedure for reservation includes the following steps:

  1. step 1: search and choice of room and rate;
  2. step 2: selection, if necessary, of one or more additional services;
  3. step 3: check the details of the reservation, its price total, the applicable sales conditions and any adjustment of the choice (room, price, additional service), in the case of reservation in line only;
  4. step 4: filling in the customer’s contact details;
  5. step 5: entering the credit card for payment;
  6. step 6: consultation and acceptance of the general conditions of sale before the validation of the reservation;
  7. step 7: validation of the reservation by the customer.

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8.2 PARTNER SERVICES

1. The reservations carried out by the customer via the partner services are done by via the dematerialised reservation form available online on the Site web.

2. The reservation is deemed to be made made upon receipt of the reservation form or reservation request by Tahiti Lodge, or during the online pre-payment by credit card.

3. The customer undertakes, in advance to any reservation, to complete the information requested on the request for reservation.

4. The client certifies that the the veracity and accuracy of the information transmitted.

5. The procedure for reservation includes the following steps:

  1. step 1: search for a hotel and choice of room and a price;
  2. step 2: check the details of the reservation, its price total, the applicable sales conditions and any adjustment of the choice (room, price, additional service), in the case of reservation in line only;
  3. step 3: filling in the customer’s contact details;
  4. step 4: consultation and acceptance of the general conditions of sale Tahiti Lodge, special conditions of sale partners and conditions of sale of the reserved fare before the validation of the reservation;
  5. step 5: entering the credit card in case of a request for guarantee or pre-payment
  6. step 6: validation of the reservation by the customer.

9. ACKNOWLEDGEMENT OF RECEIPT OF THE RESERVATION

1. The Tahiti Lodge Site acknowledges receipt of the customer’s reservation by sending an immediate e-mail to the customer at the e-mail address he or she has previously informed.

2. In the case of the online booking, acknowledgement of receipt of the booking by post electronic summarizes the contract offer, reserved services, prices, the conditions of sale relating to the selected tariff, accepted by the the date of booking made, as well as the address of the establishment the seller to whom the customer can submit his complaints.

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10. CUSTOMER SERVICE

For any complaint for a hotel reservation, the customer service is at your disposal available.

Go to the section Support area

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11. CANCELLATION OR MODIFICATION DUE TO CUSTOMER

1. The customer is reminded, in accordance with Article L. 221-28 of the French Consumer Code, that it does not provide the right of withdrawal provided for in Article L. 221-18 of the French Commercial Code. consumption.

2. The general conditions of sale specify the terms and conditions for cancelling and/or amending the reservation.

4. When the conditions general sales conditions allow it:
– the cancellation of the reservation can be made directly via email from confirmation received or by message in the “Contact” area;
– the modification of the reservation cannot be made directly on the site, but by the telephone numbers that are specified on our site.

6. Unless expressly provided otherwise otherwise, the guest must leave the room before 11.00 am on the day of the end of the reservation. Failing this, he will be charged an additional night’s stay.

7. All bookings are and may under no circumstances be transferred to a third party, whether by way of free or expensive or on a commercial basis.

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12. HOTEL STAY

1. In accordance with the regulations in force in some countries, the customer may be asked to do so, on arrival at the hotel, to fill out a police card. To do this, it will be asked the client to present identification to verify that the latter must complete or not the policy form.

2. For reasons of hygiene, animals are not allowed in our establishments.

3. The customer accepts and undertakes to use the room as a good family man. Also any behaviour contrary to morality and public order will lead the hotelier to ask the to leave the facility without any compensation and/or without any refund if a payment has already been made. In the event that no payment has not yet been made, the customer will have to pay the price of the nights consumed before leaving the establishment.

4. Tahiti Lodge have Internal Regulations for the customer. The customer accepts and undertakes to to respect the said regulations. In the event of non-compliance by the client with one of the provisions of the Internal Regulations, the hotelier will be obliged to to invite the client to leave the establishment without any compensation and/or without no refund if a payment has already been made.

5. Tahiti Lodge offer a WIFI access (paid or free) allowing customers to connect to the Internet. The customer undertakes that the IT resources made available to him/her will by the hotel are not used in any way for reproduction purposes, the representation, making available or communication to the public of works or objects protected by copyright or related rights, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for to Books I and II of the Intellectual Property Code when this authorization is required. If the customer does not comply with the obligations above, he would risk being charged with a counterfeiting offence (article L.335-3 of the Intellectual Property Code), sanctioned by a fine of 300,000 euros and three years’ imprisonment. The customer is also required to to comply with the security policy of the Internet service provider of the hotel, including the rules for the use of the security measures put in place works to prevent the illegal use of computer resources and to refrain from any action that undermines the effectiveness of these means.

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13. RESPONSIBILITY

13.1 GENERAL INFORMATION

1. The photographs presented on the Tahiti Lodge Site are only indicative. Even if it is if every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the hotels provide as accurate an overview as possible of the services provided of accommodation offered, variations may occur, in particular due to the change of furniture or possible renovations.

2. Tahiti Lodge would not know be held liable for the non-performance or improper performance of the reservation in the event of force majeure, due to third parties, unforeseeable and insurmountable, due to the customer, in particular the unavailability of the network Internet, inability to access the website, external intrusion or virus computerized.

3. Hypertext links may be used refer to other sites than the Tahiti Lodge Website which releases any responsibility for the content of these sites and the services offered.

4. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent to a reason attributable to the customer will result in the cancellation of the order at the expense of the without prejudice to any civil or criminal action against this latest.

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14.2 PARTNER SERVICES

1. In addition to previous provisions, it is specified that the partners are responsible promoting the offers on their own websites, services mobile devices and / or any other tool allowing access to the Website and / or Mobile services.

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15. CLAIMS

1. Claims relating to non-performance or poor performance of hotel services must, to facilitate their treatment, be brought to the attention of Tahiti Lodge in writing within eight days after the date of departure from the hotel directly at the hotel or Customer Service contact information above.

2. Tahiti Lodge Hotels are solely responsible to customers for any damages. Also in case litigation, the client will have to apply exclusively to the company operator of the hotel where he stayed.

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16. PRICE

1. Prices relating to the Reservation of services are indicated before and during the booking.

2. Prices shown per room for the number of person (s) and date selected.

3. Prices are confirmed at customer in amount TTC, in the commercial motto of the hotel (which in some case may be different from the local currency of the hotel), and are not valid for the duration indicated on the Site or on the Mobile Services.

4. If the debit at the hotel in a currency other than that confirmed on the reservation, the Exchange fees are the responsibility of the customer.

5. All bookings, whatever their origin, are payable in the local currency of the hotel, except special provisions indicated on the spot.

6. Unless otherwise stated on the Site, additional services are not included in the price.

8. Since VAT is not required in Polynesia, the payment will be without VAT and it will not be necessary to be.

9. Any modification or introduction of new legal or regulatory taxes imposed by Competent authorities will automatically be reflected in the indicated prices at the date of billing.

10. Currency conversion foreign is given as an indication and is not contractual. Only the currency confirmed when booking is guaranteed (if this currency is different of that practiced at the hotel, the possible charges of charge will remain at the customer charge).

11. If a tariff implies that payment is made at the hotel upon arrival or departure of your stay, and that the guest’s currency is not the same as that of the hotel, the rate charged by the hotel is likely to be different from the one that has been communicated at the time of booking, given the possible evolution of exchange rate between the date of booking and the dates of stay at the hotel.

12. Tahiti Lodge at the confirmation of the customer’s reservation, will indicate the total amount of the order.

13. The Client undertakes to pay the various taxes, without any dispute with Tahiti Lodge

14. Some offers promotional products available on the internet are sold exclusively on internet is only remote and by no means at the reception of the hotel.

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17. PAYMENT

1. The client communicates his bank details as a guarantee of the reservation unless conditions or special rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club …) by indicating directly, in the zone envisaged for this purpose (secure entry by SSL encryption), the card number, without spaces between the figures, as well as its validity date (it is stated that the credit card used must be valid at the time of the stay) and the Visual cryptogram via Stripe payment platforms. He must come to the hotel with the credit card that allowed him to guarantee the reservation. The hotel may also ask him to show a room for the purpose of fraud prevention by credit card.

2. Payment debit is made at the hotel during the stay, except in the case of conditions or rates where payment is made at the time of booking (payment in line on some rates). In the case of an unpaid online rate, the hotel will be able to ask the customer, upon his arrival, a deposit or a authorization to debit the credit card, in order to guarantee the payment of sums corresponding to the services consumed on the spot.

3. In case of no show (reservation not canceled – customer not present) of a reservation taken by credit card, the hotel will cancel without charge and without refund unless otherwise specified in the tariff conditions of sale booked

5. Tahiti Lodge chose Stripe to secure online payments by credit card. The validity the customer’s credit card is verified. There may be a refusal of the credit card for several reasons: card stolen, card blocked, ceiling reached, error of seizure … In case of problem, the customer will have to approach his bank on the one hand, the hotel on the other hand to confirm his reservation and its method of payment.

6. If the client reserves several rooms the payment card that has been entered will serve as a guarantee for the other rooms.

7. At the time of payment, the amount that is debited when booking includes: the price of accommodation, taxes related to accommodation, the price of services related to all other additional services selected by the client (as mentioned in the point 15.6).

8. In the case of a tariff payment is made online, the amount paid is debited at the time of payment. reservation.

9. Tahiti Lodge can generate invoices / notes electronically, the original file is certified and available online at the internet address provided by the hotel.

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18. CONSERVATION – ARCHIVING

1.Tahiti Lodge provides the written record of the conclusion of the contract for a amount greater than or equal to one hundred and twenty (120) euros from the conclusion from the contract to the performance of the service for a period duration of ten (10) years, and guarantees him access at all times during this same duration.

2. Contract Documents will be kept in electronic or paper format.

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19. RESPECT FOR PRIVACY AND DATA PERSONAL CHARACTER

1. When a customer uses the Site, especially when making a reservation, Tahiti Lodge and the entities of the Tahiti Lodge Group are implementing data processing at personal character under the conditions described in the “Charter of Protection of Personal Data”

2. Thus, the information collected as part of your booking are for Tahiti Lodge, its entities, its partners, its providers (including service providers online payment systems) and hotels for the purposes of executing the reservation.

3. In order to secure the payment transactions, the entities of the Tahiti Lodge Group particular implement a personal data processing intended to determine the level of fraud risk associated with each transaction. On this occasion, Tahiti Lodge and hotels may use the services provided by the provider of the Tahiti Lodge group in terms of risk prevention for refine their analysis. Depending on the results of the analyzes carried out, the group Tahiti Lodge may take security measures, in particular customer the use of another reservation channel or another mode of payment. These measures will have the effect of suspending the execution of the reservation or, if the result of the analysis does not guarantee the safety of the command, cancel it. Fraudulent use of a means of payment causing a payment default may result in the customer’s registration in the incident file from the Tahiti Lodge group, which may lead the group Tahiti Lodge to block future payments or to perform checks additional.

4. The Customer may at any time exercise the rights available to it under the regulations in protection of personal data. All useful information for this purpose are stated in the “Charter of Protection of Personal Data”

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20. EVIDENCE AGREEMENT

1. Entering information required, as well as the acceptance of these terms and conditions, conditions of sale of the reservation request, as well as any special conditions Tahiti Lodge electronically between the parties the same value as a handwritten paper signature.

2. The computerized registers preserved in the Tahiti Lodge computer systems will be kept in reasonable conditions of safety and considered as evidence of the communications, orders and payments between the parties.

3. The customer is informed that its IP address is registered at the time of booking.

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21. DELEGATION

In case of event exceptional or unable to make the reserved room available to the customer or in the event of force majeure, the chosen hotel reserves the right to have the customer fully or partially hosted in a category hotel equivalent, for services of the same nature and subject to the agreement prior to the Customer.
The possible additional cost of the room, transportation between the two hotels and a phone call remain the responsibility of the chosen hotel.

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22. FORCE MAJEURE

1. Force majeure means any external event to the parties having one character at a time unpredictable, insurmountable and external to the parts that prevents either the the hotelkeeper to ensure all or part of the obligations provided for in Contract. Are considered as cases of force majeure or fortuitous event those usually recognized by the jurisprudence of French Courts and Tribunals.

2. Not every party will be able to be held accountable to the other party in the event of non-performance of its obligations resulting from a force majeure event. It is expressly agreed that the force majeure would suspend the execution of their reciprocal obligations and that each party bears the burden of the costs result.

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23. LITIGES REGULATION

1.The customer is informed by Tahiti Lodge’s possibility of resorting, in the event of a dispute terms and conditions, a conventional mediation procedure or a conventional mediation procedure. alternative means of dispute resolution, under the conditions Title I of Book VI of the Consumer Code.

2. After entering the customer service or hotel to try to resolve the dispute amicably, and in order to negative response or lack thereof within sixty (60) days from referral, the client can refer the matter to the Ombudsman Tourism and travel for Tahiti Lodge Group hotels. The referral of the Ombudsman can be done within 12 months of the first Claim.

3. Tahiti Lodge informs also the customer of the existence of a European settlement platform in Line of Litigation (“RLL”) to which he can use. The customer can access it from the following link: http://ec.europa.eu/consumers/odr/.

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24. APPLICABLE LAW

The terms and conditions of the Tahiti Lodge sale are governed by Polynesian law without obstructing mandatory protective provisions that may be applicable to the country of consumer residence.

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25. FULL

25.1 GENERALITY

1. These conditions Tahiti Lodge, the terms of sale of the price booked by Tahiti Lodge customer, and booking request express full obligations parties.

2. No general condition communicated by the customer will not be able to fit into these terms and conditions.

3. The documents that form the contractual commitments between the parties are, in order of priority decreasing, the voucher or booking demand (including the special conditions (reserved rate) and these terms and conditions.

4. In case of contradiction between the booking and the terms and conditions, the provisions the booking will be the only ones applicable to the obligation in question.

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25.2 PARTNER SERVICES

1. In case of contradiction between, on the one hand, the terms and conditions, the use of the website or the terms and conditions of a partner’s sale and, on the other hand, these Tahiti Lodge., the provisions of these will be the only ones applicable to the obligation at issue.

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26. NULLITY

1. If one or more stipulations of the terms and conditions of sale Tahiti Lodge are required to invalid or declared as such under a law, a regulation or as a result of a decision made by a court the other stipulations will retain their full strength and scope.

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27. LANGUAGE

1. The authentic language is French.

2. If the conditions Tahiti Lodge’s sales were to be translated into a as a foreign language, the French language will prevail over any other translation into disputes, litigation, difficulty in interpreting or executing conditions and more generally regarding relations existing between the parties.

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28. EVOLUTION/MODIFICATION OF THE CONDITIONS OF THE INTERNET SALES

These terms and conditions Internet sales can be changed at any time and/or supplemented by Tahiti Lodge. In this case, the new version of the terms and conditions of the internet sales will be put online by Tahiti Lodge. As soon as it is put online on the internet, the new version of the terms and conditions of sale by The internet will automatically apply to all customers, except for customers bookings prior to the release date for which the previous version of the terms and conditions of sale accepted remains Applicable.

The customer must also also consult the additional terms of sale related to each rate, room type or type of service, listed as a rate.

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