Personal Data

I. The Tahiti Lodge Group in favor of privacy protection.

Our first priority is to to offer you pleasant stays and moments in French Polynesia

Your full satisfaction and your trust in Tahiti Lodge is essential to us.

That is why, in the context of of our commitment to meet your expectations, we have implemented a policy to protect your personal data. This charter embodies our commitments to you and describes the following terms and conditions in which the Tahiti Lodge Group uses personal data about you concerning.

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II. Scope of Application

In this Charter,” Tahiti Lodge” means:

  1. Tahiti Lodge, having its registered office at 13 Servitude Pugibet, 98703 Punaauia, Polynesia Française ;
  2. Hotels operated under one of Tahiti Lodge’s brands in Polynesia (Tahiti Lodge Oceane; Tahiti Lodge Residence). This list of brands is regularly updated and can be consulted on the website tahitilodge.com.

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III. 9 Tahiti Lodge Principles for the Protection of Your Personal Data

In accordance with current regulations, in particular the General Data Protection Regulations adopted in Europe, we have established the following 9 principles for the processing of your data within the Tahiti Lodge Group:

  1. Legality: we only use personal data if:
    1. we have obtained the consent of the person, OR
  2. Loyalty: we explain how we use the data personal information we collect
  3. Identified purposes and data minimization: we only collect the personal data that are really necessary to us. If we can achieve the same result using less personal data, then we make sure that we only use this data.
  4. Transparency: we inform the persons concerned of how we use their data.
  5. Retention periods: we do not keep the data personal only for limited periods of time.
  6. We ensure the security of personal data, that is, their integrity and confidentiality.
  7. If a third party must use personal data, we ensure that it is able to protect personal data.
  8. If personal data are to be transferred by outside the European Union, we ensure that this transfer is supervised by the appropriate legal mechanisms.
  9. If personal data is compromised (lost, stolen, damaged, unavailable…), we notify this violation to the authorities of protection of the competent data and to the persons concerned, if the violation is likely to generate high risks to the rights and freedoms of people.

For any questions about the 9 Tahiti Lodge data protection principles, please contact the service the person in charge: garuaetshonfo@gmail.com

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IV. What personal data is collected?

At various times, we are to collect information about you or about people accompanying you, in particular:

  • contact details (e. g. name, first name, telephone number, email) ;
  • personal information (e. g. date of birth, nationality);
  • information about your children (e. g. first name, date of birth, birth, age);
  • your credit card number, (for transaction and reservation) ;
  • information on an identity document (for example identity card, passport or driving licence);
  • your Tahiti Lodge Loyalty Program membership number and information about your activities under the fidelity ;
  • your arrival and departure dates;
  • your preferences and interests (e.g. room smoker or not, preferred floor, type of bedding, type of print media read, sports, cultural interests, food and beverage preferences, etc.) ;
  • your questions/comments, during or after a stay in one of the establishments under a Tahiti Lodge brand;
  • technical and location information generated in the in the use of our websites and applications.

The collection of information on persons under 16 years of age is limited to their name, nationality and date of birth, which can only be provided by an adult. We please ensure that your children do not send us any personal data without your permission (especially via the Internet). In in the event that such a transmission occurs, you may contact garuaetshonfo@gmail.com so that this information can be deleted.

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V. When is your personal data collected ?

Personal data can be collected on different occasions, including:

  1. Hotel activities:
    1. Booking a room;
  2. Participation in marketing programs or events:
    1. Registration in loyalty programs;
  3. Transmission of information from third parties:
    1. Tour operators, travel agencies (online or offline), systems of reservations by GDS and others;
  4. Internet activities :
    1. Connections to Tahiti Lodge sites (IP address, cookies);

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VI. For what purposes is your data collected and for how long are they kept?

The table below presents the purposes for which we process your data, the database for this treatment and the associated storage periods:

Purpose/Activity Legal basis for the processing, including legitimate interest pursued Shelf life
Fulfill our obligations to our customers.

Manage the reservation of rooms and accommodation requests, by to establish and maintain legal documents in accordance with the accounting standards.
Processing required for execution of a contract to which you are a party. processing necessary for the continuation of our business a legitimate interest in managing our business and providing you with the information you need to products and services requested. 10 years from the date of booking, in accordance with our legal obligations.
Manage our relationship with our customers before, during and after your stay: Management of the loyalty program of the customer database Segmentation operations based on history and your travel habits for sending communications in accordance with the obligations of the European Directive ePrivacy (2002/58/EC as amended in 2009)Forecasting and anticipation of Future client behaviours Development of statistics and scores Sales and reporting actions Provide context data to marketing tools. This occurs when a client visits a Group or when making a reservation Know and manage the preferences of loyal customers or not to send you newsletters, tourist, hotel or service promotions and offers or offers partners or contact you by telephone, in accordance with the obligations from the European ePrivacy Directive (2002/58/EC as amended in 2009). Processing required for execution of a contract to which you are a party and for the management of your treatment necessary for the continuation of our loyalty program. legitimate interest consisting in promoting our services, carrying out actions direct marketing (given your business relationship with one of the entities of the Tahiti Lodge Group) and improve our services. If you are not a member of the loyalty program, 3 years from the date you were active with us, in any way whatsoever, for the last If you are a member of the loyalty program, 6 years from the date of purchase. to which you have been active with us, in any way whatsoever or, for the last time.
Improve our hotel service, in particular: Personalize your welcome at the hotel, improve the quality of your stay service and customer experience Process your personal data in our customer marketing program, in order to carry out marketing operations, to brand promotion and to have a better understanding of your needs and of your wishes Adapt our products and services in order to best meet your requests Customize merchant offers and relational messages to your attention Inform you of special offers and any new developments service created by Tahiti Lodge or one of its partners. Processing required for execution a contract to which you are a party in the management of your treatment necessary for the continuation of the loyalty program. our legitimate interest in promoting our services, achieving direct marketing actions (taking into account your commercial relationship with one of the entities of the Tahiti Lodge Group) and improve our services. If you are not a member of the loyalty program, 3 months from the date you were active with us, in any way whatsoever, for the last If you are a member of the loyalty program, 2 years from the date of purchase. to which you have been active with us, in any way whatsoever or, for the last time.
Carry out cross-checks, analyses and combinations via a trusted third party of your collected data to at the time of booking or during your stay, in order to determine your interests, your customer profile and allow us to send you personalized offers. Processing required for the the pursuit of our legitimate interest in promoting our services, carry out direct marketing actions (taking into account your relationship with one of the entities of the Tahiti Lodge Group) and improve our services. If you are not a member of the loyalty program, 3 months from the date you were active with us, in any way whatsoever, for the last If you are a member of the loyalty program, 2 years from the date of purchase. to which you have been active with us, in any way whatsoever or, for the last time.
Improving services in Tahiti Lodge in particular: Conducting studies and analyses of questionnaires and customer comments Complaint management Giving you the benefit of benefits of our loyalty program. Processing required for execution a contract to which you are a party in the management of your treatment necessary for the continuation of the loyalty program. our legitimate interest in promoting our services, achieving direct marketing actions (taking into account your commercial relationship with one of the entities of the Tahiti Lodge Group) and improve our services. If you are not a member of the loyalty program, 3 months from the date you were active with us, in any way whatsoever, for the last If you are a member of the loyalty program, 2 years from the date of purchase. to which you have been active with us, in any way whatsoever or, for the last time.6 years after the closing date of your file in the context of a complaint or claim.
Secure and improve your use of Tahiti Lodge websites, in particular: Improvement of the navigation Assistance and maintenance, and implementation of safety measures and fraud prevention. Processing required for the the pursuit of our legitimate interest in managing our activities, in provide IT, administration and security services for networks to prevent fraud. 13 months from the collection of the informations.
Internal customer list management who behaved inappropriately during their stay at the hotel (aggression and incivility, non-compliance with the hotel contract, non-compliance with the safety rules, theft, damage and vandalism or incidents of regulation). Processing required for the the pursuit of our legitimate interest in managing our activities, in provide IT, administration and security services for networks to prevent fraud. Up to 122 days from the recording of an event.
Secure payment transactions by determining the level of fraud risk associated with each transaction. A On this occasion, Tahiti Lodge and hotels can use the services of the provided by the Tahiti Lodge Group’s service provider in terms of prevention risks to refine their analysis, depending on the results of the analyses conducted, the Tahiti Lodge Group may take security measures, by to ask the customer to use another reservation channel or another method of payment. These measures will suspend the execution of the reservation or, if the result of the analysis does not guarantee the security of the order, to cancel it. The fraudulent use of a means of payment generating a default in payment may result in the client’s registration in the Tahiti Lodge Group’s incident file which may lead the Tahiti Lodge Group to block future payments or to carry out additional checks. Processing required for the the pursuit of our legitimate interest in managing our business and prevent the risk of fraud. 90 days for analysis and controls, then 2 years in a separate database for purposes of to improve the functioning of the system. In the event of registration in the incident file, 2 years from registration or until regularization of the situation if it occurs before.
Securing property and people In this context, some hotels have a functionality allowing them to register in the category of so-called customers “inoperative” any client with corresponding inappropriate behaviour the following categories: assault and incivility, breach of contract hotel, non-compliance with safety rules, theft, damage and vandalism or settlement incidents, the status of “inoperative” may lead the hotel at the origin of this registration to refuse to accept the registration. reservation to the guest when he/she returns to the same hotel. Processing required for the the pursuit of our legitimate interest in managing our activities, in to secure property and people and to fight against non-payment. 122 days from registration.
Use the necessary services to search for the identity of people present in the Group’s hotels Tahiti Lodge in the event of serious events affecting the establishment concerned (natural disasters, attacks, etc.). Processing required for the protection of the vital interests of clients. For the duration of the event.
Comply with all legislation applicable (e.g. retention of accounting records), including: Management of unsubscribe requests to newsletters, promotions, offers tourism and satisfaction surveys Management of people’s requests concerned with regard to the protection of their personal data. Processing necessary for compliance a legal obligation. For the duration set out in the applicable local legislation.

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VII. Conditions for access by third parties to your personal data

The Tahiti Lodge Group continues its activities in Polynesia and we strive to offer you the best served. As such, we must share your personal data with internal and external recipients, under the following conditions:

  1. We share your data with a limited number of people and authorized services within the Tahiti Lodge Group, in order to offer you the best possible experience in our hôtels. The following teams can access your data :
    1. Hotel staff;
  2. With service providers and partners: your data may be passed on to a third party for the purpose of providing you with personal services and improve your stay, including:
    1. External service providers: IT subcontractor, international call centers, banks, credit card issuers, lawyers external, routers, printers.
  3. Local authorities: we may also transmit your information local authorities, if required by law or in the context of a investigation and in accordance with local regulations.

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VIII. Data Security

Tahiti Lodge take the appropriate technical and organisational measures, in accordance with the applicable legal provisions (in particular Article 32 of the DGPS), for protect your personal data against destruction, loss or alteration, misuse and unauthorized access, modification or disclosure, whether such actions are unlawful or accidental. To this At the end, we have put in place technical measures (such as firewalls) and organizational measures (such as an identifier/word system of passwords, means of physical protection, etc.) in order to ensure the constant confidentiality, integrity, availability and resilience of systems and processing services. When you transmit information about your credit card when you book, encryption technology SSL (Secure Socket Layer) allows you to secure your transactions. Measures to be taken ensure the security of the processing.

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IX. Cookies and other tracking devices

Tahiti Lodge uses cookies and other tracking devices on its website.

Cookies are data used by a server to send status information to the browser of an Internet user, and used by this browser to send back information to the origin server.

Status information can be for example a session ID, a language, a date expiration date, a response domain, etc.

The tracers allow to keep status information during their validity period when a browser accesses the different pages of a website or when this browser will return to this website at a later date.

There are different types of cookies :

  • so-called “session” cookies that disappear as soon as you exit the browser or site;
  • so-called “permanent” cookies that remain on your device until their lifetime expires or until you delete them at using the features of your browser.

We use cookies and other tracers for the following main purposes:

Cookies strictement necessary to facilitate navigation on our websites by taking advantage of all their functionalities and in particular intended to:

manage your authentication on our websites and associated security, and ensure the right operation of the authentication module;
optimize your experience and facilitate your navigation on our sites Internet, in particular through the determination of “technical routes” for navigation ;
remember the information that you saw the banner displayed information “cookies” and have continued your browsing, thus consenting to to the insertion of plotters on your terminal; implement measures to security (for example, when you are asked to connect again to content or service after a certain period of time, or in order to ensure the basic proper functioning of our websites and the use of their main technical features such as the monitoring of navigation performance and errors, management of the user session, etc.).
Cookies with functionalities such as:

adapt our websites the display preferences of your device (language, currency, resolution display, operating system used, configuration and configuration of the display of site pages according to the terminal you are using and the the location of the latter, etc.);
remember certain information you enter on our websites by to facilitate and customize your next browsing experience (for example display your first and last name if you have a user account and you have identified yourself);
allow you to access your personal spaces more quickly by memorizing any identifiers or data you may have previously provided.
Audience tracking cookies designed to improve your viewing experience navigation by helping us to understand your interactions with our sites (pages most visited, applications used, etc.); these cookies may to make it possible to produce statistics, or to test different displays to improve the interest and ergonomics of our services.

Advertising cookies with for purpose:

to offer you, in the advertising space on our sites, relevant targeted content that can be to interest you (best offers, other destinations, etc.) on the basis of your interests, your navigation, your preferences, etc…;
to limit the number of appearances of advertisements.
Affiliate cookies to identify the original third-party website that redirected you to one of our websites.

Social network cookies, placed by third parties, allowing you to share on social networks, your opinion about our websites or to share content (e.g. :e.g., “Share” or “Like” application buttons from social networks).

Network applications on our websites may in some cases allow our employees to corresponding social networks to identify you, even if you have not not clicked on the application buttons. Indeed, this type of button can allow the relevant social network to track your browsing on our websites, from only that your account on the relevant social network is activated on your terminal (logged in) while you are browsing.

We recommend that you consult the policies of these social networks in order to learn more about them the purposes of use, in particular advertising, of the information of navigation that they can collect. In particular, these policies must allow you to exercise your choices with these social networks, in particular by setting up your usage accounts for each of them.

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X. Your rights

You have the right to obtain information and access to your personal data collected by Tahiti Lodge, subject to applicable legal provisions.

You also have the right to to have your data rectified, deleted or limited treatment. In addition, you have the right to the portability of your data and the right to define instructions for the processing of your data after your dead (as late as possible!). You can also object to the processing of your data, in particular to oppose that the data concerning you relating to your stays, your preferences, your satisfaction are shared between the establishments of the Tahiti Lodge Group.

If you wish to exercise these rights, contact the department in charge of personal data directly for the Tahiti Lodge Group by email at garuaetshonfo@gmail.com or by writing to the following address:

Tahiti Lodge

13 Servitude Pugibet Punaauia Tahiti

98703 Polynésie Tahiti

In the interest of confidentiality and the protection of your personal data, we will have to identify you in order to to respond to your request. For this reason, in case of reasonable doubts about your identity, you may be asked to attach in support of your request, the copy of an official identity document, such as an identity card or a passport. In this case, the black and white recto copy of one of these documents is enough.

All requests will be processed as soon as possible and in accordance with applicable law.

You can also exercise your rights with regard to your personal data stored and processed by a hotel in its capacity as controller. To do this, you must enter directly in contact with this hotel. You will find all the information you need necessary to contact a hotel on www.tahitilodge.com. For any support in your actions, please write to the Data Protection Department Personal at garuaetshonfo@gmail.comor by mail above.

Finally, you can introduce a complaint to an authority, control and you can contact us.

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XI. Updates

We can modify the this charter periodically. Therefore, we invite you to consult this charter on a regular basis, particularly when making a reservation in one of our hotels.

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XII. Questions and contacts

For all questions regarding the personal data policy within the Tahiti Lodge Group, please contact us.